1. I can't read all of the information on the screen, why?
2. How do I move from screen to screen in the survey?
3. How long should it take me to complete the questionnaire?
4. Why are many of the question filled out as "no answer"?
5. What does "no answer" mean?
6. How do I exit the questionnaire so that I can come back later and complete it?
7. How can I print out the questionnaire?
8. How do I submit my questionnaire?
9. I can't see all of the narrative that I have written for the question that asks you to type in your own responses. What should I do?
10. When I printed the copy of my narrative it only had what I can see on the screen. How do I get a hard copy of all of my narrative?
11. I forgot my password. How can I find out what it is?
12. When I try to log in, I see a message that says my account has expired. How can get more time?
13. Answers I entered on one of the questionnaire pages was not there when I logged into the questionnaire again later. What happened?
14. None of the buttons on the questionnaire page, navigation bar, or the menu work when I click on them. What's wrong?

1. I can't read all of the information on the screen, why?

You may need to use the scroll wheel on your mouse or the scroll bar on the right side of the screen to read all the information on a page.

2. How do I move from screen to screen in the survey?

You may move from screen to screen using

3. How long should it take me to complete the questionnaire?

When pretesting your survey, you should keep track of how long it takes for a respondent to finish. Then mention how long it takes in your email activation letter or on the home page of the questionnaire web site.

4. Why are many of the question filled out as "no answer"?

Most questions are initially filled in as "no answer" due to the nature of web based questionnaires. For answers where the survey allows only one response, at least one button must be marked. "No Answer" gives you an opportunity decline to answer a question.

5. What does "no answer" mean?

If you do not want to answer a question, leave the no answer option filled in. We will interpret this as missing data.

6. How do I exit the questionnaire so that I can come back later and complete it?

You may exit the questionnaire at any time by pressing the Exit button at the bottom of the page. You may log in again later to re-open your questionnaire and then continue to enter new responses or change previous responses. The questionnaire will restart at the last question you entered.

7. How can I print out the questionnaire?

You may print your responses as you go through each section by pressing the Print button at the bottom of the screen. To obtain a complete copy of your responses, you must print each screen individually.

8. How do I submit my questionnaire?

Generally, a long questionnaire should have a question at the end that asks the respondent to indicate whether or not he is done with the questionnaire. (Using the "Tabulate Summary Statistics" function on the main administrative screen is also a quick way to see a running response rate for your project.) At GAO, we tell respondents that their answers will not be considered unless you complete this question. Make sure you hit the exit button when you are finished.

9. I can't see all of the narrative that I have written for the question that asks you to type in your own responses. What should I do?

In the survey that we have deployed on the web, it is impossible to see all of your written narrative if your writing is longer than the viewing size of the "text box". If you would like to look at all of what you have written, you can highlight the writing and then copy and paste in to your word processor or you can scroll through the box.

10. When I printed the copy of my narrative it only had what I can see on the screen. How do I get a hard copy of all of my narrative?

When you print responses that are narratives, the hard copy will only have the information that is visible in the box on your screen. Copy and paste your response into your word processor if you want a printed version. To do this: (1) place your cursor on the beginning of the text you want to copy, (2) right click, (3) select all, (4) right click again, (5) select copy, (6) open the other word processing software program, (7) open a new file, (8) use the paste tool to paste your narrative statement. Finally, print your statement from this other word processing software package.

11. I forgot my password. How can I find out what it is?

The Administrator on this survey project can look up your password using the administrative "Edit User Account" page.

12. When I try to log in, I see a message that says my account has expired. How can get more time?

Respondent accounts are usually set by the questionnaire designer to expire at the end of the survey period. The project Administrator, however, can use the "Edit User Account" page to change the expiration date for individual respondents. The System Administrator can change the expiration dates for all of the Normal respondent accounts using the "Reset Expiration Dates" function on the main administrative page.

13. Answers I entered on one of the questionnaire pages was not there when I logged into the questionnaire again later. What happened?

This occurs if you do not exit the questionnaire by clicking the Exit button which is located at the bottom of each questionnaire page (or the Submit button if this is a one-page questionnaire). Clicking on this button tells your browser to send your responses to our server. Clicking on the "X," or "Close," button located in the top-right corner of the browser window closes the page without sending your responses to our server.

Clicking on the Next and Previous buttons also sends your responses on that page to our server before displaying the next page in the questionnaire.

14. None of the buttons on the questionnaire page, navigation bar, or the menu work when I click on them. What's wrong?

This situation can occur when the questionnaire page is not fully loaded into the browser. This page is actually made up of a number of files, and all but the graphic files are needed to make the page operational. Clicking on page items before a page is fully loaded can stop the loading process or disable the JavaScript programs that are used to automate the buttons. (The chances of this occuring increase if you have a slower, dial-up connection.) Close and restart the browser, log in, and then wait until the status line at the bottom of his browser window indicates that the page is loaded before clicking on the page.

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